Privacy Policy

Contact Information
Email	enquiries@karratha.wa.gov.au
Website	karratha.wa.gov.au

Contact Information
Phone	08 9186 8555
In writing	Lot 1083 Welcome Road PO Box 219 Karratha Western Australia 6714

This site is owned and operated by the City of Karratha using software licensed from Social Pinpoint.

Your privacy is important to us. This policy outlines how your personal information is collected, used, and protected when you engage with the What We Make It platform.

Who is responsible for YOUR information?

City of Karratha is responsible for managing your personal information on this site.
Social Pinpoint provides the software used and may access some personal information. For further details, please refer to Social Pinpoint’s Privacy Policy.

Privacy Laws:

Our collection, use, and disclosure of your personal information is regulated by:

Local Government Act, 1995,
Freedom of Information Act 1992 (WA), and
Principles contained within the Privacy Act, 1988 (Cth).

How will we use and disclose your information?

We collect your information to:

inform City of Karratha policy, project and service decisions,
identify your demographic profile (demographics include information such as your age, gender, suburb, and ancestry),
send you newsletters or project updates (only after receiving your consent or when necessary for site administration),
facilitate your request to follow a project,
respond to enquiries that you have contacted us about,
improve the site's performance and user experience,
perform any other functions that we indicate to you when we request your personal information, and
attribute content that you post on the site to your username.

Public Posts and Feedback:

Some of the feedback tools used on this platform, such as the mapping tool, involve public posting. This does not include surveys.
- If the feedback tool being used involves public posting, this will be made very clear before you are asked to provide your feedback.
- Any content that you post on the site publicly will include your username and may be quoted in reports or other consultation tools and will be viewed by everyone who uses the site.
- You are encouraged to create a username that is not identifying, for example: Red12#. If you have already created a username that you would like to change, please see the access and correction advice below.
- Remember, public posting on this site only displays your username.
Your feedback, including any demographic details you choose to provide, will become available to the City of Karratha. All information will be treated confidentially, and any identifying information, such as your email address, is removed before analysis occurs, and data is stored in our Knowledge Bank.
- Demographic data may be used to group sets of data, to support project insights.

Public Submissions:

For some projects, such as Development Applications, the City of Karratha will use the term public submission when seeking feedback.
For public submissions we may ask for identifying details, however, identifying details will not be attached to an individual's public submission on any public records.

Knowledge Bank (Feedback Repository):

The City of Karratha has created a central repository, or Knowledge Bank, of all feedback responses received from engagement activities.

The City of Karratha aims to maintain your anonymity within the Knowledge Bank through the following actions:

Personally identifiable information (e.g. name, contact details) will be excluded or masked to preserve your anonymity.
With your consent, any verbal feedback you provide to staff, will also be added to the Knowledge Bank.
The Knowledge Bank tags survey responses based on the subject matter and demographic data such as suburb, age, gender, and ancestry, that we collect at registration, from which the responses are received.
Staff can filter the responses in the Knowledge Bank by subject matter, suburb, age, gender, and/or ancestry, to:
- inform future projects,
- gain insights into neighbourhood sentiment,
- group segments of our community across key themes, and
- ensure the provision of consistent service delivery across geographic areas of the City of Karratha.
While the City of Karratha takes multiple measures to protect the anonymity of survey respondents, we ask that you help us reduce the risk of inappropriate information access and exposure by not including other information in your open-ended survey responses that could possibly identify you or others.

What We Make It Moderation:

By monitoring information and feedback that site users provide, we can protect the integrity of the discussions from individuals and groups who may attempt to unduly influence the outcomes of a consultation process. For example, we check to ensure each user has a single email account. We also review the site to protect it from span or trolls.

Data Integrity:

We also use the demographic information provided to compare it with the demographic data collected by the Australian Bureau of Statistics Census. This helps us understand which voices we are hearing on the What We Make It online platform, and which voices we need to seek through other forms of engagement, such as paper-based surveys, or face-to-face opportunities, including workshops, interviews and pop-up engagement stalls.

Sharing with Third Parties:

We may disclose demographic information to third parties, and you consent to us disclosing this personal information, for the following purposes:

To assist research consultants engaged by the City of Karratha, to review, interpret and gain insights into feedback submitted via What We Make It. Insights derived from the feedback by research consultants assist the City of Karratha identify particular patterns or areas for service improvement and the creation of better project, plan, and policy outcomes.
- The information supplied to research consultants is limited to raw feedback responses and excludes the provision of your name, contact details, or other information that could directly identify you.
- All consultants have agreed to the collection, use, and disclosure of the raw feedback responses, in accordance with this Privacy policy for using What We Make It.
The City of Karratha will not disclose your information to another external party without your consent, unless required or authorised by law.

More Information:

This Privacy Policy applies specifically to the What We Make It Karratha platform. For broader information on how the City of Karratha handles confidential data, refer to our CG13 Confidential Information Policy

Access and correction:

If you wish to access, correct or delete any of the personal information you have supplied to the City of Karratha, please send your request to Council via email to enquiries@karratha.wa.gov.au.

The following terms and conditions (“Terms”) govern the use of the What We Make It Karratha website (the “Site”). The platform is owned and operated by Social Pinpoint Pty Ltd on behalf of the City of Karratha.

Your access to and use of the Site is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.

By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Site.

Use of site

You must use the Site in a manner consistent with any and all applicable laws and regulations.

Social Pinpoint and its suppliers use reasonable efforts to protect the confidentiality of content you provide in accordance with the What We Make It Karratha Confidential Information Policy CG13. However, we cannot guarantee that we will be able to wholly protect your information from improper purposes by unauthorised third parties. You acknowledge that there are risks inherent in internet connectivity that could result in the loss of your privacy, confidential information and property.

You agree and understand that any content posted by you is subject to the rules of our Moderation Policy.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access the Site and for any activities or actions under your password.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

Links to other websites

The Site may contain links to third-party web sites or services that are not owned or controlled by us.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination of access

We may terminate or suspend access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership, disclaimer, indemnity and limitations of liability provisions.

If you wish to terminate your account, you can cancel your registration by contacting info@socialpinpoint.com.

Content that you have posted on the Site may remain on it, even after you have cancelled your registration. You are not entitled to have the content removed.

You can choose to receive newsletters and other updates from us by email. If you choose this but then change your mind, you can unsubscribe at any time by following the process set out in the emails that we send you.

Upon termination, your right to use the Site will immediately cease.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Western Australia without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding the Site.

Indemnification

You agree to indemnify and hold Social Pinpoint and the City of Karratha, their subsidiaries, affiliates, officers, agents, licensors, and other partners and employees, harmless from, any loss, liability, claim, or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Site in violation of these Terms and/or arising from a breach of these Terms.

Limitation of Liability

You agree that in no event will Social Pinpoint or the City of Karratha, their suppliers or licensors, be liable for the Site and its content, or any claim or demand made by you or a third party resulting out of (i) any content you submit to or transmit through the Site; (ii) the interruption of use or loss or corruption of data; or (iii) your use of, or inability to use, the Site; (iv) unauthorised access or alterations of your data; (v) statements of conduct of any third party on the Site.

Copyright and Intellectual Property

What We Make It Karratha contains the copyrighted material, trademarks, patents, trade secrets, and other proprietary information (“Proprietary Intellectual Property”) of Social Pinpoint and its suppliers and licensors. Social Pinpoint and its suppliers and licensors own and retain all proprietary rights in the Intellectual Property. For the avoidance of doubt, content posted on the Site by you and other users of the Site (“Content”) is not Proprietary Intellectual Property.

Except for Proprietary Intellectual Property which is in the public domain, or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or otherwise use any such Proprietary Intellectual Property and the provision of such Proprietary Intellectual Property to you through the Site does not transfer to you or any third party any rights, title or interest in or to such Proprietary Intellectual Property, including, without limitation, any intellectual property rights in any content and material included therein.

You may not: distribute, sub-license, translate, reverse-engineer, decompile, or disassemble the Site or Proprietary Intellectual Property or the source code thereof, or attempt to derive the source code thereof in any other way, save and only to the extent any foregoing restriction is prohibited by applicable law; modify the Site or Proprietary Intellectual Property or merge all, or any part, of the Site or Proprietary Intellectual Property or the source code thereof into another program; or remove, modify or alter any of Proprietary Intellectual Property from any part of the Site or the source code thereof.

You agree that any original Content that you produce, contribute or post on to the Site may be made available to the public under a Creative Commons Attribution-ShareAlike 3.0 Australian licence. This licence lets others share your Content, where the end user acknowledges your contribution. The full terms of the licence are available at http://creativecommons.org/licenses/by-sa/3.0/au/legalcode.

We grant you a Creative Commons licence which allows you to copy and adapt Content on the Site placed by others, subject to the terms of the licence. You can view a copy of the licence at http://creativecommons.org/licenses/by-sa/3.0/au/legalcode.

Moral rights consent

To the extent permitted by applicable law, you unconditionally and irrevocably consent, and will obtain all other necessary unconditional and irrevocable written consents from other persons involved in producing any Content (text, images and video), to any act or omission that would otherwise infringe any moral rights in any Content which is transmitted by you onto the Site.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new Terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use the Site after those revisions become effective, you agree to be bound by the new Terms. If you do not agree to the new Terms, please stop using the Site.

Contact us

If you have any questions about these Terms, please contact us at info@socialpinpoint.com

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